Hi Tracie – As far as I know if the DOB, NINO or gender are not correct on the NEC claim as in don’t match with the DWP this could cause the payments to show as unprocessed. So, you need to check and update the claim with the correct details and then rerun the relevant payment schedule in again setting the ‘Second run’ parameter to Y. But….if the payments all show as processed when you look behind the batch id number without correcting the errors 1st, I’m not sure you can run the schedule in a 2nd time. You may need to create a manual xml schedule for all the missing payments which could be quite time consuming or contact NEC to see if they can help in anyway as you can’t add payments in a manual way.
Wendy
