Thank you both for your input. I might add at this point that her claim record shows that she spoke to our staff on the telephone on a couple of occasions, so unless her husband got a female to impersonate her on the phone it’s not looking good. Also she made a claim for UC for both of them in November 2020 but didn’t qualify because of his earnings. I’m going to ask again for proof of any police investigation or findings of fraud on the part of her husband by HMRC, but in the absence of anything concrete, it’s going to have to go to tribunal because there is no way we will write off £127k without proof of fraud/identity theft.
