Reply To: CTR notification letters

Mike Hughes


Can you imagine the GDPR implications of that?

The ability of local authorities to keep tabs on up to date email addresses for claimants is incredibly poor. It’s based on an assumption that every contact comes through CRM. It doesn’t and never will. Have lost track of the number of times I have found out of date contact details for clients on our CRM system. Messages with “please ring Mrs. x on phone number y.” Phone number y being the last contact with the call centre 5 years ago which doesn’t take account of subsequent contacts with adult social care etc. where full and up to date contact details are stored.

Putting the onus on claimants to keep you up to date with email addresses will also end in tears.