Reply To: DWP UC Conversational Platform

Mike Hughes

Good grief no. Lots of similar stuff going on across the board with DWP. 100% staff turnover on things like PIP telephony so the answer is already bots driven by ML there etc. Then we have the fraud detection algorithms. No-one knows how they work; what the inbuilt biases are but they’ll use them anyway.

I’d consider UC to be simply the platform where it will go the most visibly wrong.