Reply To: VTS URGENT -Change to evidence disclosure process with effect from 1 April 2024


So, if you do the HB Reconsiderations and CTRS Grievances, and then you also do any subsequent appeals if you refuse them, aren’t you simply looking at your own decision? We do it so that, when the Appeals Officer gets an Appeal, it is the very first time he/she has seen that decision. The Appeals Officer is completely removed from the Assessment process, so it is approached in a completely new and impartial way. Like yourself, I thought that was how everyone did it! It would be interesting to hear what everyone does?