Reply To: VTS URGENT -Change to evidence disclosure process with effect from 1 April 2024

#286709
nick dearnley
Participant

Mark – are you saying that you are getting appeal acknowledgements from the VT without having had a ‘revision request’ from the customer and without having looked at the case? So they are appealing directly to the VT without you having considered the grievance?

If so, the VT should not be accepting the appeal – at least, that’s my understanding – as the process is clearly in two stages, i.e. initial grievance to LA with a decision to customer, and only followed by an appeal if the decision is unchanged or not reconsidered within two months (s16(7)).