Reply To: Advance HB Claim


Hello – A13/2009 has this – but for claims made in advance then the processing time would start on the date that the claim is treated as made. If you’ve made a decision on/before that date then it would be a one day stat, if later then the amount of time between the treated as made date to the decision date.

If we’ve initiated the application – because they’re on UC and we’ve diaried then the decision maker that’s written out is dealing with them – if they come into the work queue ad hoc then they’re picked up as and when.

You can also allow 17 weeks as well as per Para 12 of Reg 64 of the SPC regulations.