Reply To: Domestic violence


Thanks for that

Potential problem the claim was cancelled when she first notified us of her vacation – she didnt tell us until May 2024 that she had vacated in Dec 2023……and it was only after the claim was cancelled that we were informed of the DV (so there is an OP from Dec 2023 until may 2024).

She did inform us of the DV within a month of the claim being cancelled.

So do i look to apply underlying entitlement for the HB OP period only? Or can i pay HB at the old address (inc the 4 weeks notice), and then HB at the new address (coincidentally the 4 week notice period ends the day before we would be paying HB at the new address so there would be no gap)?