Reply To: Date of change


you got a form (or soe other correspondence) from the customer advising of a change to their pension?

whe you got that, was it within a month of the pension changing? Was the beneficiAL change due to a tax change?
really need a bit more info re date ( the date the pension changed, when you got the correspondance from the customer etc)

its not when you verify the info thats important, its when you were advised of the change