Reply To: Date of change

#287527
traceyf
Participant

We have not been advised of the change from the customer.
We had an internal note to check the pension on 17/05/24 however, due to the workload we never got round to checking it until 02/07/24. We noticed that the tax deduction from the pension had increased in April 24 which would mean that the customer would be entitled to more HB (advatageous change)
The difference of opinion is that do we amend from Monday following 17/05/24 when we had the initial internal check or Monday following 02/07/24 when we got round to checking it