If a claimant does not qualify for Pension Credit, but you receive an ETD or a copy of the notification with a breakdown of the AIF you can use the Pension Service figures.
BUT they will not be uprated by Pension Service and if they are found to be incorrect you will not receive full subsidy.
So I would advise you to obtain information yourselves for any Claims who do not qualify for Pension Credit, unless it is obvious they would not qulaify for HB/CTB either.
