Reply To: Amendment 9 – Oh what fun!

Diane Eusoof

Due to the lack of guidance in plain English which can explain the various anomolies we have come across , we intend to instruct staff to calculate the weekly amount as per instructions , apply that from the date of the award notice and ignore any arrears payments . At least this should mean that the calc. for benefits purposes will be the same as the NTC payments rather than £15 pw more as in some cases .What instructions are others giving to processing staff ?????