Reply To: Appeals by Email


The policy where I am working at the moment is that email appeals are not accepted as duly made as they do not carry a signature. There is no specific policy on emails that carry an electronic signature. So although the email appeal is sufficient to establish that a person wishes to appeal, they still have to be printed off and returned to the appellant for signature. The CPAG commentary, as I read it, indicates that email is an acceptable method of delivery, but does not suggest that such an appeal would be acceptable as duly made.