Reply To: Benefit Take-up . . . as if there isn’t enough to do already


Apparently some of the incorrect people in the scan are non-dependants who have had the “HB indicator” ticked on their DWP record in error.

This would account for some of those who are on your list but do not have a live HB claim. So, if your software allows, you could search your non-deps before inviting a HB claim from someone.

This info passed on from our software supplier (IBS).

For IBS users, where the HB claim has a record of the NINO of the non-dep, they will be extracted correctly from the scanned data. Where no NINO is held for the non-dep, it will create an “exception error”