Reply To: Break in entitlement

Michelle Howley


I am struggling to understand how you can treat a claim as continuous if there is a break of in the claim. If a customer is on a passported benefit and there is a gap in that benefit, and they don’t provide income information for the missing period, the claim has ended, and a new claim form is needed. (This is only a change of circumstance if the claim is continuous).

If a new claim form is need the claim may go onto LHA, but we then have to look at if there is a break of a week or more between benefit entitlement (I think).