Reply To: Calculator for Pension Credit and CTB/HB


Maybe I am being a bit negative here, but particularly in light of circular A25/2003 (which emphasised the need to refer pensioners who enquire about Pension Credit, to the helpline rather than try and deal with), I am wondering in which scenario we would use this calculator? I would not advise my Customer Service staff to try and give pensioners advice on how much they might receive, as the path to complaints lies there.

As I say I am not trying to be deliberately negative, I just think we should be cautious about any advice we give. Howevr, I would welcome your comments.