Reply To: Circular S03/2003


I can not see that we have any option but to mark overpayments due to incorrect/incomplete information on proformas as Dept Error,if you system will allow

We are now well into our new year payment cycles and so all new information coming in either over the helpline or from the customer is creating an overpayment. Most customers who are visiting the office still have not heard about their awards even though we have had a proforma – so how can they be responsible?

As for the helpline when contacted they have not got a clue what a proforma or a predictable change is! Also, only prepared to deal with one query per tel call – even when put through to a supervisor and faxed them a copy of helpline number and advice around it – which again they had never heard of!

Finally, is the Tax Credit Handbook now a finished document? I am still waiting for further advice on how we should be taking into account Tax Credits after 7 April which they have stated is on its way!
Seems at the moment whacking the new Tax Credit award on from 7 April on all cases is the order of the day.