Reply To: Customer Management System


We are in a similar position. Our e-gov’t team have been looking into it, however they have been quoted £80,000 for implementation, so now this is to be looked at by our in-house IT bods.

Guilford have a system in place, for on-line queries.


Which looks to quite good and they are very helpful if you contact them.

If you e-mail me on the link below I will send you the suggested script for call centre staff. However as it has been prepared by someone who does not work in benefits, there will be lots of amendments to be done.