Reply To: Defective claims


It would include the information to be effective. The instructions say to send the form in and the missing information later. To clarify we should go out once we have received the form asking for the information and giving the month time limit. The situation is then totally clear to the claimant and have up to 2 months from the intention to claim to be entitled from that date.

Our only other option would be to remove the instruction to send the form in right away. That could impact on the date of claim if sent in late, loose the claimant entitlement and cause all types of problems and challenges, so for good cutomer service we should do it this way.