Reply To: delays in actions savings credit notifications

#2311
peterdelamothe
Keymaster

Peter is quite right – these OP’s cannot be recoverable and I cannot see any possible grounds.

I think this is a good example of HB Services needing to get to grips (or trying to understand) that the Pension Service is the contact point and the front office for HB claims. Pensioners are no longer required to duplicate passing information from official to official. But I wonder how many HB staff really understand this.