If we are satisfied the customer did receive their letter late, then any HB/CTB o/p’s could be classified as Departmental Error providing the customer supplied the letter to the LA immediately on receipt, and the LA processed the letter straight away.
In the case you have given, the date WTC would be input from 7/4/03 – and CTC would depend on whether it is a weekly or 4-weekly case.
Martin.
