Reply To: Double Whammy!!


I know this reply is a little late but I think I may have an idea.
I agree that the customer has been paid twice for the same period – once by Income Support and once by tax credits…
I have had a similar experience with Tax Credits paying me money to which I was not entitled and the reason I later found out is because when they input information into their computer system, unless a start date is input by the assessor (which is apparently very easy to miss), the claim will automatically be calculated back to Apr 2003.
That is exactly what happened to my claim and I think it seems to have happened here!