Reply To: Help!


Spot on Bill. I meant “shouldn’t” in the legal sense not the moral one! The whole Tax Credits system is a complete mess. Revenue staff are poorly trained. Revenue computer systems are useless. Award calculations are mostly garbage. Nobody really knows what types of changes should and shouldn’t be reported – including LA’s. It was difficult to even establish that WTC awards should end when work ends and as we get nearer to the end of the tax year even that seems not to be 100% true. In the midst of all this HB departments struggle daily to come up with fair ways of dealing with changes in Tax Credit awards because the legal framework just ain’t there and the guidance from the DWP is written backwards in Swahili.