You will probably get a variety of answers with this one so good luck. Although I can’t offer an answer (in my previous authority it was 3 claims per hour with only exceptional telephone calls / visits), one way that I have come across is to grade the type of claim and then provide the assessors with the target. For instance, a Council Tax IS renewal would be worth 2 points, a self-employed Rent Allowance claim worth 10. The assessors’ target would be 50.
This seems to spread the load a bit and prevents cherry picking.
Unfortunately I can’t remember the authorities that use this method but hopefully if they see this they’ll be able to give more info.
