We would have visited this one before putting into payment as a matter of course. Proof of payments would have been requested and if not available then would be requested again at a later date. We would also have advised the customer that they should always have proof of rent payments irrespective of whether they’re related to the landlord in case of a dispute at a later date.
Further questions would have been asked around commerciality, i.e what would happen if HB refused? Would she have to move out? If she were to move out voluntarily would the mother let the property to someone else? etc.
8)
