Reply To: Improving new claim BVPI’s


And while we’re on the subject, can anyone give me any suggestions on how we can improve change of circs stats. Some authorities are reporting low single figures and I can’t fathom out how this is being achieved. Even if we actioned everything on the day of receipt, we always get plenty of CoC’s that can’t be actioned immediately as there is insufficient info (leading to queries / suspensions, etc = high BVPI, especially when customer doesn’t respond).