Reply To: Ineligible Claims and Stats 124

#10010
arenton
Participant

Thanks for your replies folks,

But we genuinely believe we are working correctly following the Commisioners Decision and U9/2004. I thought this clarified that ALL claims must have a decision made.

Do your claim forms have tick boxes for the claimant to indicate whether they are applying for HB, CTB, or both?

As ours is a joint application form (as is the HCTB1 form), we feel we are legally obliged to give a decision on both benefits??

Are we misguided in this??