Reply To: Intervention – Claimant refuses visit

#9175
Hilly
Participant

We had a customer that refused a visit, she wrote to us saying that we had no right blah, blah, blah.

We insisted saying that at the least we needed to verify residence, then we heard nothing and Fraud ended up taking it on.

Land registry searches revealed that she part owned the property, part owned another in Brighton with the same chap and had been out of the country for months which is why she insisted on dealing with everything by post.

Before she knew that an investigation had commenced she was threatening us with MP letters etc, funnily enough as soon as Fraud wrote inviting her in for an interview she withdrew the claim!

If we’d just switched to a postal review she’d probably still be receiving HB now.

Moral of the story, it’s worth pushing a bit when they don’t want a visit!

8)