Reply To: Number of queries that LA’s can raise with helpline

Laura Moore

I got 16 enquiries dealt with in one phone call by a very helpful woman. (I did call after 6 p.m., and said they were all my outstanding enquiries).
We have been advised by one customer that they are receiving tax credits payments but have not had a notification letter from the Inland Revenue. The helpline has been impossible today, so we have used the amounts shown on her bank statement to make a provisional award. Hopefully the ‘mop-up’ proforma exercise will give us more notifications for some of the cases we are still waiting for -about 400 claims.