Reply To: Number of queries that LA’s can raise with helpline

martin walmsley

I spoke to someone earlier (after a 10-15 minute wait to get through) and was told we were only really meant to answer one query – but I did get 2 answered.
However, the person who answered was extremely efficient and helpful, so no complaints there.

I rang again this afternoon – waited about 20 minutes to get through. The lady took the details I wanted, but (no fault of hers) the screens would give her no NTC details. But a bit frustrating for me after such a long wait…