Reply To: O/P question

Darren W

When I am training staff I normally tell them that we will normally recover from ongoing benefit. However if the overpayment is high, or ongoing entitlement is low, then we may also issue an invoice. I normally tell them to seek advice from our overpayments office.

In addition because of this we have turned off the parameter on Northgate that automatically brings an invoice back in to the benefits system when we have an active claim.