Letter dated 21/3/2012 –
' we have now decided that LA will provide face to face support for a minority of UC claimants to access on line. Lookinf forward to 2013 it will therefore be important to manage down benefit services…'..
Signed Robert Devereux and Bob Kerslake
that letter is imprinted on my mind…roll on to what is it now – November 2017!!
