Reply To: Paid to claimant in error

#8180
Anonymous
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Not too dissimilar case here:

Request for payment to landlord. Acknowledged and letter sent confirming payments would be made as requested.

Between then and the payment going, “pixies” got into the system and ended up sending payment to tenant.

Tenant takes money and runs!

In the end we had no option but to put our hands up, admit mistake but explained that HB was due to tenant afterall. “Negotiated” ex-gratia payment as recompense.