Reply To: Pension Credit Application Forms


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The DWP has issued new guidance to local authority benefit departments in relation to the introduction of Pension Credit from October 2003

The new guidance – HB/CTB Circular A25/2003 – advises that –

if potential Pension Credit claimants call at local authority offices they should be referred to the Pension Credit Adviceline, and that only in exceptional circumstances should a Pension Credit application pack be issued.
The guidance suggests that this process should provide a “better overall customer experience” and that high volumes of clerical application forms will slow The Pension Service‚Äôs processing times;

whilst all local authorities were issued with copies of the Service Level Agreement (SLA) between The Pension Service and local authorities in June 2003, and that Pension Credit requires a greater reliance on joint working between the DWP and local authorities, at the end of August 223 SLAs had still not been signed.