Reply To: Performance measures 18 & 19 for HB/CTB appeals

#9466
Anonymous
Guest

Can I bring in another thread on this?

If I receive an appeal in, and need further information, I give the customer 1 month to reply to my letter, as we would with a normal information request – so I can be out of my 4 weeks before I even make a decision that it needs to sent to TTS.

Do other appeals teams give a month to provide further evidence? Am I allowed to reduce that or is it set out somewhere?

I know that all the relevent information should be there for the decision to be made originally, but in reality that doesn’t happen