Reply To: phonelines to the revenue

Melissa Mallaby

Can anyone advise me whether the following is true:

We have a claimant who has been awarded child tax credit and we have asked to see the award letter. The claimant informs us that this is not possible as she has not been sent one and has informed us that the IR are no longer issuing Tax Credit Notification Letters and in order for LAs to verify awards of tax credit they will need to contact the IR on a helpline. They also said that LAs will be receiving a letter from the IR (DWP?) to this effect in the next 7 – 14 days. They apparently received this information from the jobcentre who got it direct from IR.

I have to say that this does not seem likely but with Tax Credits – who knows?