Reply To: Pre-notification Checks

#8646
pdeans
Participant

The QA officers can’t really check what’s on the system if they don’t have the paper copy of the benefit file to check it against if you see what I mean.
All our benefit forms and verification are held in the office in the area to which they relate, so the files that required a check would need to be sent to the office where the checks would take place (as some offices have higher grades of staff than others depending ont heir size).
It’s kind of hard to explain but the problem seems to be the logistics of it all. I think once we have DIP and workflow up and running it will be much easier as files can be located electronically instead of manually.
I think to start with we will be looking to do a 4% check at least to start with.