Reply To: Providing information to the Rent Service post April 2008

#94665
peterdelamothe
Keymaster

There is a legal requirement for the LA to provide this information to the Rent Service but is there a legal req for the CUSTOMER to provide it? It is a basic rule that only information that is needed to assess entitlement is required.

HBINFO’s view is that claims should not be held up if the customer is not aware of service charges etc included in the rent. They can be asked to obtain it but if they dont?