Reply To: Quality Assurance


Hi Chris

Thanks for the reply, what is the – The Contracting Out (Functions of Local Authorities: Income-Related Benefits) Order 2002  and why is that not relevant any more?


i can see from other LA online sights that they mention the Order and the 10% check even as recent as June 2017.


[quote=chris harvey]

There is no minimum requirement. I think most authorities now take a risk based approach to Quality assurance which also is the External Audit approach. For example External audit picked up during the subsidy audit that errors were made in the calculation of Overpayments so we Quality check every overpayment over £500. We also carry out quality checks in high risk areas such as changes to customers bank accounts.