Reply To: REG 71

#3458
Anonymous
Guest

We too have an imaging system so I understand your problem. It seems to me that what we call our “indexers” (the people who look at the documents immediately after scanning) at your authority are doing a name search on your datebase first – hence the problem. We get round this by doing an address search first and then linking the surnames of either the claimant or partner.

Hope this helps.