Reply To: Revisions & Appeals


At Canterbury CC, we have created local performance indicators which cover the following:

1. “% of requests for reconsideration carried out within 14 days of receipt of request and all supporting information”

2. “% of appeal submissions sent to The Appeals Service within 28 days of the appeal and all supporting information being received”

The 28 day target in “2” was created purely on the basis of the Ombudsman case mentioned.