Hi
We have had a similar scenario where ex husbands name had not been removed from tenacy due to legal reasons. We queried with UC and have been advised " We are aware that there are cases where the claimants circumstances have changed and this needs to be explained to the UC case manager or agent so that the correct amount of housing cost can be included in their claim. These are classed as ‘Untidy Tenancies’ where they are not just straight forward."
"The guidance is in place where these scenarios can happen and that the partners will never be removed from the tenancy agreement and they should then be paid the full amount appropriate to their household make up but this is all dependant on the information given as part of the claim."
Basically the claimant needs to explain to UC their circumstances not ideal I agree but hope this helps
