not entirely related, but according to a jobcentre plus bod at a meeting of welfare rights/cab reps last week, the inland revenue, as part of the coming year end work will be sending out a renewal claim for wtc/ctc for each period of change, so in the 13 cases example the customer would have to complete and return 13 separate renewal forms, if they are not all returned the claim will be suspended. Haven’t heard any confirmation of this but it looks like things are going to get considerably worse. (the inland revenue representative didnt turn up!)
