Reply To: Suspending HB – Do we have to inform the claimant?

#9134
Karen
Participant

we always inform the clmt that their claim has been suspended, our suspension letter has a ‘reason’ box that allows us to state why and to request further information,

As Mark said – the claim might not be processed quickly as other factors may crop up and then how would you keep a track of the dates from when the suspension reminder and termination letter should be issued.

our Civica system has an automated suspension feature, so as long as the initial suspension letter is requested by the decision maker the rest are issued automatically up to the termination letter, which the team leaders decide if it should be issued or remain suspended.

From an appeals point of view, even though you can’t appeal a suspension, it’s always good to show a procedure in place prior to the actual termination 😆