Reply To: Suspending HB – Do we have to inform the claimant?

#9132
markp
Participant

If you write out for further details would you then tell the claimant that the suspension had been done? It would seem prudent to do so as they would then know that nothing is in payment.

I would advise of the suspension in the first instance as you cannot know that a prompt reinstatement will be carried out. If you are able to reassess the claim promptly you could always then explain that the suspension was necessary to prevent any OP from increasing and so that would explain the rapid notifications.

That’s my view on it anyhow.

Do I know what I'm doing? The jury's out on that........................