We are having problems with the interface process. The vast majority of the records came back as matched exceptions because the system said these claimants made ‘multiple claims’ on our system (and therefore we can’t auto update them). Needless to say, none of the claimants on the exception report had multiple claims…!
In fact, the only claims we were able to automatically update were ones were the benefit period had expired prior to the 05/10/03, despite the release notes stating these cases would appear on the exception report…
If other sites are managing the process I guess we must be doing something wrong, but having read the release notes about 100 times, we are still nonplussed…
