Reply To: tax credit helpline number

david kearney

a letter has been sent to all hb managers from paul howarth giving the helpline number (sorry shouldn’t have given the number).

it also advises that this number should only be used to query award notices or proforma 1, information re proforma 2 will not be available until april 7. it also advises that only cases where a proforma 1 or an award notice is available can be queried

However, if you actually ring this number, you are likely to be told that the systems are down and the operators do not seem to have been prepared to take calls from local authorities. We have a number but it most cerainly isnt yet the answer to our problems..

going nowhere fast?