Reply To: Temporary absence – exceptional circumstances – Appeal


I wonder what your thoughts are on this scenario which has arrived with me today – Claimant and family go to India on 25.07.17 and return 06.09.17.  We were not informed of the absence until after the event.  The decision maker terminates HB from the Sunday following the date of departure and creates an overpayment.  The claimant makes a new claim in October and we pay HB going forward.  Appeal comes in wanting a closed period supersession as per A6/2009 for the period abroad.  Not sure I totally agree with this concept but nevertheless, does the claimant have a point?  Also, as per the break in claim, they have now lost the family premium from October 2017.

Any assistance would be welcome.