Hi Shelley. The "hold change on start" is an interesting idea, I'll see if I can test this. But as you say that will mess up the CTR award.
I've asked Northgate for advice but I suspect the only solution for now will be manual adjustments which is going to slow down the whole process. I suppose we'll need to set up a new MA reason code too, so we can report on the amount awarded and adjust the subsidy claim.
