Reply To: UC Notifications from Hub in Full Service area

#163101
Paul Jones
Participant

No.

We are still receiving Stop Notices and Migration Forms via GCSX as well through the HUB and went live February 2017.

Even when we send them back we still get more and more on the same people and I know a letter has been sent out by the DWP confirming the HUB service is far from perfect.

We send back MGP1 forms stating no HB has ever been claimed, followed by an almost weekly repeats of the same forms for the same people, despite CIS showing no HB indicator. 

We have raised this and DWP state that if they have someone in front of a Work Coach who mentions they may have been on HB in the past they will send forms through regardless of what CIS might show.